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Our Retained Server Support agreement provides access to our Network
Specialists and ensures you only pay for services received. An additional annual fee is charged for each item that requires support, and then call and parts charges are debited from your held balance. As with all our account-based solutions, we do not round up our charges, and any unused balance can be carried forward indefinitely, refunded, or transferred to any of
our other services.
| Example: |
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18 Compaq Servers various configurations and models @ £155.00 per server |
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Initial Retained Server Support Payment |
£2,790.00 |
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Retained Server Support Payment |
£5,000.00 |
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Account
Review @
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£1,000.00 |
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4 Hour
Call Charge (including
1st hour on-site)
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£275.00 |
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2 Hour
Call Charge (including
1st hour on-site)
|
£375.00 |
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Additional
Labour (per hour)
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£125.00 |
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Parts
Charged @ Cost + 10%
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Loans
Available
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Key Benefits |
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Guaranteed Response |
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Loan
Equipment |
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Dedicated
Engineering and Call
Management Staff |
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On-site
Spares Available |
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Low
Initial Payment |
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Penny
Billing (no rounding up of
charges) |
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You
Only Pay for Service Received |
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Refund
Facility if Service no Longer
Required |
Why Retained Server Support?
For customers who only escalate a few problems each year, PDQ’s Retained Server Support could be the ideal solution. For a low initial payment you gain access to our knowledge
base and can choose how and when to utilise external assistance. We are able to offer our full range of diagnostic
skills and only debit your account for services provided. With the ability to carry forward any unused balance indefinitely, request a 90% refund, or transfer unused funds to any of the other services we provide, this solution is as flexible as possible.
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